SECURITY POLICY

Jacican takes all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. Under no circumstances do we store or process any of your credit card information, this is handled through Stripe who complete all encryption and processing regarding your order. We make every effort to ensure all our online payment methods are secure.

Jacican’s website also offers payment options that do not require a credit card. These gateways are the Direct Deposit (EFT) options, which do not attract any merchant fees. Payment made via these methods is slightly slower and requires a bit more work on your part but are credit card free.

RETURNS POLICY

As part of our Customer Service commitment, Jacican advises customers to choose items carefully as Jacican does not accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. We will not accept any returns or provide refunds on items that have been opened, tampered with or not in their original condition.

In order for a refund or exchange to take place, contact must be made by you within three (3) days of receiving the order.

You are welcome to a refund or exchange:

• where the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in their original and resalable condition); or

• where an item is faulty; or

• to any extent permitted by law.

No refund will be given, exchange offered or correspondence entered into for:

• change of mind;

• products that have been opened, tampered with or not in their original and resalable condition;

• incorrect orders made by the recipient.

Gift Certificates or Vouchers are not redeemable for cash.

Defective items
Defective items must be returned within three (3) days of the purchase date, at the customer’s expense, to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered in the form of a voucher for future online purchases. We will not be responsible for items lost in the post.

Incorrect or Damaged Items
For incorrect or damaged items, contact Jacican via this website within two (2) working daysof receipt of goods. We will then contact you. Where possible, have some photos ready. Prior approval in the form of a Return Authority (RA)must be obtained from Jacican before returning goods. A Return Authority Number will be given to you upon approval. If goods arrive without an authorisation number, it is a breach of the conditions of using the service and your request will be rejected. Please do not throw out damaged items until authorization to do so has been given.

Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of Jacican. Please choose wisely. Under privacy laws we do not and cannot hold your credit card details on file.

Returning Goods
1. Obtain a Return Authority (RA) number by using the contact form on the website.
2. Goods must be returned in their original packaging and display ready state at the customer’s expense.
3. A 25% restocking fee is taken from the cost of the goods excluding shipping fees. For example, if the cost of the goods was $100 a $25 restocking fee will be removed from the credit. This will give you a credit total of $75. No credit is given on shipping or other bank fees.
4. Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of Jacican.

PRIVACY POLICY

This Privacy Policy sets out how Jacican uses and protects any information provided to Jacican through normal and reasonable use of the website. Jacican is committed to ensuring that your privacy is protected. Should Jacican ask you to provide and personal and identifying information through normal use of the Jacican website, then you have our assurance that it will only be used in accordance with the conduct outlined in our Privacy Policy. Jacican may change/update this policy at any time without any other notice except by updating this page. You should check this page from time to time to ensure that you are happy with the current Privacy Policy.

What we collect

We may collect the following information:

• name and job title;

• contact information including email address;

• demographic information such as postcode, preferences and interests;

• other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with better service and in particular for the following reasons:

• for internal record keeping.

• to improve our products and services.

• to periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.

• from time to time, to contact you via email, phone or mail for market research purposes. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest, however once you have used these links to leave our site, you should note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. Therefore we accept no liability for any damages that may occur outside of the jacican.com.au domain and you should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

• Whenever you are asked to fill in a form on this website, look for the box that you can select to indicate you do not want to receive any promotional information from us. This way you will not receive notification of any specials, education or limited offers available on the site. 

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about our specials or other interesting things that are happening at Jacican if you request this to happen.